Terms and Conditions
The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and chicatanyage the owner of the chicatanyage shop (also referred hereafter as ‘we’, ‘us’, ‘our’, chicatanyage’). By placing an order on this website, you are deemed to have read and agreed these terms and conditions.
Placing an Order
When placing an order, you warrant that any and all information given is true, accurate current and complete.
To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed.
All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description.
Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and us for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).
Al payments are made with Stripe or PayPal and you will be charged for the full value of the goods when your order is placed. The despatch dates shown are as accurate as we can make them and are updated regularly; however until those items arrive with us, dates are subject to change.
If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund you within 7 days of so doing. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.
Payment and Taxes
We accept online payment in a secure environment by Stripe and Paypal. All prices are quoted in pounds sterling and do not include VAT.
Stock permitting, all orders are usually despatched within three working days of the order being accepted.
The delivery period stated within which you will receive your order is indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country.
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Returns, Refunds and Exchanges Policy
Please send us any items you’d like to return or exchange by post – ideally recorded delivery.
Please email firstname.lastname@example.org if you have any questions.
Post your returned item to:
Chicatanyage, 41 Oriel Drive, Barnes, London. UK. SW13 8HW
Include in your package your name and address.
If you’d like a refund, we’ll refund you the price you paid (minus any postage) using the same payment method. We do this on the same day as the return arrives back with us and we send you a message to say we have done this.
If you’d like to exchange any items please let us know.